Hawaiian Airlines Refund Policy

Hawaiian Airlines is the largest airline currently carrying out international transport services involving inbound and outbound flights to the US state of Hawaii. It is the eleventh largest carrier, with headquarters in Honolulu, Hawaii. Its secondary hub is the Kahului Airport on the island of Maui, and it uses Daniel K. Inouye International Airport on the island of O'ahu as its primary hub. Hawaiian is the oldest American airliner with zero fatal accidents or hull losses throughout its history. In addition, it always tops as the best carrier in the United States with the least delays, fewer cancelled flights, and fewer oversold seats and lost bags. Make sure you read all of Hawaiian Airlines' terms and conditions before making travel arrangements. If you have any problems making reservations or changing your itinerary, call Hawaiian Airlines' customer service number at +1 (888) 341-5975 or 1-800-367-5320. They will be happy to help you if you tell them about all of your problems. If you are planning to cancel your flight with the airline and are looking for a refund, then make sure you read Hawaiian Airlines Refund Policy. To know more, please read the information provided below:

  1. When you cancel your flight tickets, Hawaiian Airlines won't charge you a cancellation fee or penalty, per the airline's cancellation policy.
  2. Until the ticket expires, the airline will also put the remaining value of the existing ticket towards the purchase of a new ticket in the future.
  3. To learn more about ticket expiration dates, see Hawaiian Airlines' ticketing webpage.
  4. However, the airline prohibits you from utilizing the internet service to rebook flights once the ticket cancellation is finalized.
  5. Therefore, before the ticket expires, call Hawaiian Flight Cancellation if you are prepared to rebook.
  6. The airline will then reimburse you for the appropriate pricing difference and waive the change charge.

Hawaiian Airlines cancellation policy for non-refundable ticket 

In some cases, you might still be able to get a refund from Hawaiian Airlines if you bought a non-refundable ticket. Under the following conditions, the airline permits customers to cancel their non-refundable tickets and get a refund:

  1. There has been a death in the passenger's immediate family.
  2. The traveller is unable to go due to a medical emergency.
  3. A military person who has been summoned to active service is the passenger.

Note: Make sure you read Hawaiian Airlines Refund Policy before you opt for the cancellation with the airline.

Hawaiian Airlines cancellation policy for refundable ticket 

Refunds are free for Hawaiian Airlines flights that are cancelled within 24 hours of the reservation. At least seven days before the flight's scheduled departure time, the reservation must be made. The original payment method is used to receive the refund. Refunds for cancellations made after 24 hours vary based on the fare that was purchased: 

  1. Basic tickets for economy: Refunds are not available for these tickets.
  2. Tickets used partially: The difference between the initial ticket's fare and charges and the utilized portion of the ticket's fare and charges is what makes up the refund.
  3. After the date of purchase, unused tickets are good for transit for a year.

Note: Make sure you read Hawaiian Airlines Refund Policy before you opt for the cancellation with the airline.

How to request a refund on Hawaiian Airlines

Make sure to review Hawaiian Airlines Refund Policy if you want to cancel your flight and are asking for a refund. To know more, please read the points mentioned below:

To Request a Refund Online 

You can take the following actions to make an online refund request with Hawaiian Airlines:

  1. Visit Hawaiian Airlines' official website.
  2. Enter your login information if you have a Hawaiian Airlines online account. 
  3. Go to the part of the website where you may see your scheduled flights or manage your bookings.
  4. Locate the exact reservation that you wish to cancel and seek a refund for.
  5. You may make a refund request from inside the details of your reservation. 
  6. Specific details on your reservation and the basis for your refund request must be provided. 
  7. After going over the data you provide, submit your refund request.
  8. Hawaiian Airlines will send you an email to let you know how your refund request is progressing. Make careful to review any modifications in your email.

To Request a Refund Offline

You can take the following actions to make an offline refund request with Hawaiian Airlines:

  1. Dial +1 (888) 341-5975 or 1-800-367-5320 to reach Hawaiian Airlines customer care.
  2. Give the customer support agent all the information they need to know about your reservation, including the passenger list and confirmation number.
  3. Give a clear explanation of the reason for your refund request and attach any supporting evidence that may be required.
  4. When it comes to the refund procedure, pay attention to what the customer support representative says and do what they say.
  5. You will get an email or letter with confirmation and additional information following your call.

Note: Make sure you read Hawaiian Airlines Refund Policy before you opt for the cancellation with the airline.

Hawaiian Airlines travel credits

Travel credits from Hawaiian Airlines can be used to purchase new flights on Hawaiian Airlines or on flights operated by partners that are purchased directly via Hawaiian Airlines. Usually, travel credits run out a year after they are given. For several types of reservations, Hawaiian Airlines offers travel credits as a reimbursement or compensation. These credits are usually redeemable for future airline travel, and they come with a set of rules and regulations, such as use limitations and expiration periods. Travel credits can be a practical method to rearrange travel arrangements with the airline and are frequently offered as an alternative to cash reimbursements for cancelled or modified flights. 

How do you talk to Hawaiian Airlines customer service?

There are several ways to get in touch with Hawaiian Airlines customer support if you run into issues when scheduling or cancelling a flight. Please take a moment to review the ways listed below to learn more:

Via contact number:

  1. To contact Hawaiian Airlines customer care, dial +1 (888) 341-5975 or 1-800-367-5320.
  2. Pay close attention to the IVR instructions.
  3. Press 1 to learn more about the status of your flight.
  4. Press 2 to alter any tickets that have already been bought.
  5. Press 3 if you have any queries regarding your luggage.
  6. Press 4 to contact a representative of the airline.
  7. Press * to get back to the main menu.
  8. Enter the number # to end the call.

Via live chat:

  1. Visit Hawaiian Airlines' official website.
  2. Scroll down the page.
  3. At the bottom of the page, select the "Contact Us" option.
  4. You may communicate with them by choosing "Chat with Us" from the drop-down menu.
  5. They'll try their best to assist you.

Via social media:

You can reach Hawaiian Airlines' customer support via their social media handle. You can send them messages related to your queries on their X, Facebook, and Instagram accounts.

X: https://twitter.com/HawaiianAir 

Facebook: https://www.facebook.com/HawaiianAirlines/ 

Instagram: https://www.instagram.com/hawaiianairlines/?hl=en 

Via airport:

  1. Arrive at the airport at least 4 to 5 hours before departure.
  2. Go to the Hawaiian Airlines customer service counter.
  3. Tell them about all of your problems.
  4. They will offer the greatest options in accordance.

Via email address:

To send an email to Hawaiian Airlines' Customer Service regarding your queries, you can send them an email at support@hawaiianairlines.com. Ensure you include all your queries and issues in a single mail and send it with your valid email address. If you spam the airlines' inbox repeatedly by sending the email, then the airlines will not be able to respond to your queries. Please be patient as you wait for their response, as the support staff might take 7 to 8 business days to review and respond to your mail.

How to cancel a Hawaiian Airlines Flight ticket?

If you have booked your flight with the airline and, due to some circumstances, you need to cancel it and are looking for How to cancel your Hawaiian Airlines Flight ticket, then make sure you read the Hawaiian Airlines Refund Policy before you opt for the cancellation with the airline. Please read the article mentioned below to know more:

Via online:

  1. Go to the Hawaiian Airlines website or give +1 (888) 341-5975 or 1-800-367-5320 a call.
  2. First, select Manage Flights, then My Trips.
  3. Simply enter your 6-letter confirmation code or 13-digit E-Ticket number on the My Trips page, along with your typed last name.
  4. Pick "See My Journey" from the list of options.
  5. Select and then cancel a flight.

Via airport:

  1. Visit the airport at least 4 to 5 hours prior to your scheduled departure.
  2. Go to the airline's ticket counter.
  3. Tell them why you need to cancel your flight and all the issues related to the airlines that you have.
  4. They will assign an agent for you.
  5. They will be glad to assist you and will help you with the cancellation process accordingly.

How do I talk to a person at Hawaiian Airlines?

If you have any questions regarding Hawaiian Airlines, there are several methods to get in touch with their customer support team. For any questions about the airline, you can visit them at the airport. Alternatively, you can reach the support team by calling the number that is listed above. You can also send them a message through their social media accounts, chat support, email, or by visiting them in person.


Please read all the terms and conditions provided by Hawaiian Airlines on their official website before you plan or cancel your flight with them. Contact Hawaiian Airlines' customer support if you need any help regarding the Hawaiian Airlines Refund Policy. They will gladly assist you.

Also Read:- Delta Airlines Infant Policy

Thank you

Have a safe flight

Frequently Asked Questions

Q. Can I get a refund if I cancel a non-refundable ticket?

Ans. In most cases, if a ticket is non-refundable, it does not give a complete refund. However, if you cancel within a specific window of time and pay a modification or cancellation cost, some airlines can let you earn a credit or voucher for future travel.

Q. How long does it take to process a refund request?

Ans. Depending on the airline's policy and mode of payment, processing a refund request for airline tickets might take a variety of times. It usually takes seven to twenty business days to process the refund. For premium or refundable tickets, some airlines provide accelerated processing, which might be quicker.

Q. What is Hawaiian Airlines' refund policy for canceled flights?

Ans. Refunds for qualified refundable tickets are normally provided per Hawaiian Airlines' refund policy for canceled flights. If they cancel within a certain amount of time, non-refundable ticket holders may be eligible for a credit towards future travel.

Q. How can I request a refund from Hawaiian Airlines?

Ans. You should get in touch with Hawaiian Airlines' customer support to obtain a refund. To obtain the contact details for customer care, first go to the airline's website. Be ready to provide the specifics of your reservation. You will receive guidance during the process from the airline's customer support staff.