Southwest Airlines Refund Policy

The largest low-cost airline worldwide is a regular American carrier referred to as Southwest Airlines Co., whose base is located in Dallas, TX. It flies the third highest number of passenger-carriers among the North Americans. Delta Airlines offers three different pricing types: these are fundamental forms, which include fundamental, fundamental with change and non-basic. On the other hand, Southwest does it differently than most U.S. airliners using rolling hubs and point-to-point networks, unlike their competitors. If you have booked your flight with Southwest Airlines and, due to some circumstances, you need to cancel it and are looking for a refund from the airline, then make sure you read Southwest Airlines' Refund Policy before you opt for the cancellation. 

  1. Fares are classified into two types: refundable and reusable. 
  2. Although nonrefundable tickets cannot be refunded, passengers can collect travel credits for future use. 
  3. However, these travel credits cannot be redeemed through a refund request. They will remain as credits and will only expire when their validity period expires. 
  4. Because Business Select and Anytime are refundable fares, they are eligible for a full return to the original payment method.

If you have any questions about Southwest Airlines Refund Policy, don't hesitate to get in touch with customer care at 1-888-341-5975 or 1-800-435-9792, and they will try their best to assist you and give you the finest answers.

What is Southwest Airlines Ticket Refund Policy

Make sure to read Southwest Airlines' Ticket Refund Policy before you decide to cancel your ticket if you have already booked it with the airline.

  1. There is no fee or expense associated with cancelling a flight with Southwest Airlines within 24 hours of departure. This policy covers both refundable and nonrefundable tickets. 
  2. You will get a full refund to the original mode of payment if you cancel your flight within 24 hours of booking. The credit can also be kept and applied to a future trip. 
  3. Holders of nonrefundable tickets receive cash for future travel. These vacation credits never run out. 
  4. There could be exclusions, and modifications made after the 24-hour deadline might result in charges.

Southwest Airlines cancellation policy for nonrefundable ticket 

Reservations made with Southwest Airlines can be cancelled without incurring fees. A traveller who cancels a nonrefundable price flight will be given Travel Funds, which they can use for future travel up to a year after the original purchase date. Ensure you read Southwest Airlines' Refund Policy before you opt for the cancellation with the airline.

Southwest Airlines cancellation policy for refundable ticket 

Before you opt for cancellation of your refundable tickets with Southwest Airlines, make sure you read Southwest Airlines' cancellation policy for refundable tickets:

  1. For flights more than seven days away, cancellations made within 24 hours of booking result in full refunds. 
  2. No refunds are made beyond the 24-hour grace period; however, travel expenses are provided. 
  3. Refunds or travel credits can be appropriate in cases of delays or cancellations.
  4. Within seven business days after the request date, the Refund will be applied to the same account. 
  5. Refunds of cash for domestic travel are made by cheque no later than 20 business days after the date of the request.

Note: Make sure you read Southwest Airlines' Refund Policy before you opt for the cancellation with the airline.

How long does Delta take to process the Refund?

To know more about How long Delta takes to process the Refund, please read the below-mentioned information carefully:

  1. Refund requests are normally processed by Southwest Airlines between 7 to 20 business days following the request date. 
  2. Within 24 hours after placing your reservation, you can cancel it and get a full refund. 
  3. Refunds for tickets that qualify are typically given for domestic credit/debit card purchases within seven business days. Refunds for payments made with cash or checks are typically given out within 20 days. 
  4. Refunds may take up to two billing cycles after processing to show up on your credit/debit card statement. Credits may be reclaimed using your ticket number and will show up in your account on
  5. Within seven days of receiving a request, refunds for missed or cancelled flights are handled. Passengers may seek a refund or a free rebooking on another flight. 

Note: Make sure you read Southwest Airlines' Refund Policy before you opt for the cancellation with the airline.

How do you talk to Southwest Airlines customer service?

You can use the methods listed below to get in touch with Southwest Airlines' customer service representatives if you need help when planning your trip or if you previously flew with the airline and need support:

Via contact number:

  1. To reach customer service for the airlines, dial 1-888-341-5975 or 1-800-435-9792.
  2. Follow the IVR's directions.
  3. To find out more about the status of your flight, press 1.
  4. To change any already-purchased tickets, press 2.
  5. If you have any questions about your luggage, press 3.
  6. To speak with an airline representative, press 4.
  7. To return to the main menu, press *.
  8. To end the call, enter the number #.

Via airport

  1. Aim to go to the airport four to five hours prior to departure.
  2. Get in line at the Southwest Airlines help desk.
  3. Inform them of all your issues.
  4. They will make every effort to help you, and they will offer the greatest options in accordance.

Via social media

Here is another way to get in touch with Southwest airline's customer support staff. You can send them a message through their social network account, where they can answer more quickly. Through their X, Facebook, and Instagram pages, you may email them your questions. Tell them all the issues that you have, and they will do their best to assist you and will provide the solutions accordingly.




Via email:

To contact Southwest Airlines' support staff regarding your issues, send an email to While you wait for their answer, please be patient as it might take them up to 7 or 8 business days to review and reply to your complaint. They will make every effort to help you, and they will offer the appropriate solutions. 

How to cancel a Southwest Airlines Flight ticket?

Please read the following information if you wish to cancel a flight with Southwest Airlines:

Via contact number:

  1. Dial 1-888-341-5975 or 1-800-435-9792 to reach the airline's customer support.
  2. Receive voice instructions from a machine. 
  3. Based on these commands, press the corresponding keys. 
  4. When your call gets connected, tell them you want to cancel your flight with the airline.
  5. Provide all the details that the agent asks for regarding your ticket.
  6. They will do their best to assist you.

Through the Website:

  1. Visit the airlines' official website. 
  2. Website-based Southwest Airlines cancellations can be best suited in the case of international or long-distance flights. 
  3. Choose the "Change/Cancel" tab from the website's home page for the airline. 
  4. Please include your contact information and travel information.
  5. Select the "Cancel Flight" option from the list. 
  6. Go ahead and select "Search" from the menu. 
  7. You can pick the ticket you wish to cancel. 
  8. Check your details and use the Southwest Airlines cancel flight option to reverse.

Using the Southwest App:

  1. Open the official Southwest Airlines mobile app.
  2. Select "Look Up Reservations" from the menu.
  3. Click "Retrieve Reservation" after entering your information.
  4. After locating the booking, select "Cancel" on the next screen.
  5. Select "Cancel Flight" from the menu.
  6. You can pick the ticket you wish to cancel. 
  7. You will get the information related to your cancellation on your registered email address.

Via airport:

  1. Visit the airport at least 2 to 3 hours prior to your scheduled flight.
  2. Visit the airline's ticket counter and tell them that you want to cancel your ticket.
  3. They will assign an assistant to you.
  4. Tell them all the information related to your ticket if asked.
  5. They will do their best to assist you.

How do I talk to a person at Southwest Airlines?

You may communicate with Southwest Airlines' customer service representatives in a variety of ways. If you have any questions, you may call them at the above-mentioned official number, write them an email, connect with them on social media, or just stop by the airport to speak with them in person.


Please read all the terms and conditions provided by the airlines on their official website. If you need help related to Southwest Airlines' Refund Policy or any other help related to the airline, then you can contact the airline's customer support at the information above. 

Also Read:- Delta Airlines Flight Change Policy

Thank you

Frequently Asked Questions

Q. Can I change my Southwest flight instead of canceling for a refund?

Ans. Yes, travelers may usually alter their flight with Southwest Airlines rather than canceling for a refund. With their "Wanna Get Away" ticket, they provide flexibility and don't charge change costs. However, any fare difference may apply, and the new flight must be within a year from the original booking date.

Q. Can I get a full refund if I cancel my Southwest Airlines ticket?

Ans. Southwest Airlines offers a risk-free cancellation policy for 24 hours. All fares, both refundable and nonrefundable, are covered by this policy. If a passenger cancels within 24 hours of booking and prior to the flight's departure, there is no penalty, and they will receive a full refund.

Q. What is Southwest Airlines' refund policy?

Ans. The Southwest Airlines refund policy is flexible. Tickets that are refundable come with full refunds. If a reservation is canceled, nonrefundable "Wanna Get Away," tickets may be returned as a credit for later travel. The credit is valid for one year from the original booking date and can be used for the passenger or another traveler.

Q. Are there any fees for canceling Southwest Airlines flights?

Ans. There are no costs associated with changes or cancellations on Southwest Airlines. Up to 10 minutes before the scheduled departure time of your flight, you may cancel it at any moment.