Emirates Airlines Refund Policy

Emirates Airlines is the national airline of UAE. Emirates Airlines offers a refund policy to its customers to provide flexibility and peace of mind when booking flights. Emirates Airlines' refund policy is a well-defined refund policy to cater to various refund scenarios. If you recently cancelled your flight ticket and don't know how to get a refund for it? You can call +1 (888) 341-5975 or +1-800-777-3999 and will get connected with the Emirates Airlines customer service representative. They will let you know about the terms and conditions to get a refund. Read below to learn more about the eligibility to get a refund from Emirates Airlines and also get to know about the Emirates Airlines Refund Policy. 

Emirates refund conditions

You can get a refund from Emirates Airlines, but there are some terms and conditions to get a refund. Please read below to know about it. 

  • Emirates Airlines refund policy allows you to get a refund if you cancel a booking within 24 hours. Your flight must, however, be scheduled at least seven days in advance. All ticket types are subject to this 24-hour window.
  • After this risk-free period, non-refundable tickets are subject to cancellation charges. In accordance with the airline's discretion, their refund is determined based on their eligibility. The booking type and departure time determine their refund value.
  • Travel credits are given for non-refundable flight tickets. These credits can be used to book future trips.
  • Emirates Airlines refund policy allows travellers to get a full refund if they have to cancel a trip due to a serious medical issue or death in the family.
  • Uncertain events may force you to use part of your ticket. The airline refunds the unused portion after deducting the fees.
  • Refunds are credited to the original payment method within 7-10 business days.

Emirates refund policies based on types of tickets and requests

There are different Emirates refund policies depending on the fare type and the time of cancellation: 

  • Refundable tickets: Taxes and fees are refundable in full
  • Non-refundable tickets: A refund may not be available, or refund deductions may apply based on the fare rules
  • Premium Economy Class Special fares: Up to 24 hours after booking, refunds are available
  • Flex and Flex Plus Fares: Within 24 hours of booking, passengers can cancel their tickets and receive a full refund
  • Economy Class and Business Class Special fares:
  • Changes can be made for a fee but are not refundable

Fill out a refund request form to request a refund. Along with the completed form, you will need to submit supporting documents. 

Additionally, you can update your contact details and request chauffeur-driven transportation for some itineraries. Depending on your type of ticket, these changes follow some fare rules.

Emirates Airlines cancellation policy for refundable ticket 

  • With Emirates Airlines' 24-hour cancellation policy, passengers can receive a full refund if they cancel within 24 hours of booking. From the date of purchase, the departure date must be more than seven days away. 
  • You can request a refund by filling out a form. Your refund will be processed according to the terms of your fare at the time you purchased your ticket. Refunds will be credited to your account within 7 working days of cancellation. 
  • A refundable fare allows you to get a full refund and only pay a small cancellation fee. There will be different conditions for different fares. Click on "Fare conditions" before booking, or ask your travel agent. 

Emirates refund fee

Emirates Airlines refund fees vary on the tickets and types. Some of them are mentioned below:

  • Cancellation fees: The average cost per traveller is $200
  • Special fares: Refunds are not available
  • If you cancel your ticket between 44 and 21 days before departure, you will be charged 50% of the ticket price.
  • Cancellations between 30 and 15 days before departure: 60% of the ticket price, including taxes
  • Refundable tickets: The Flex and Flex Plus Fares are eligible for a full refund if cancelled within 24 hours of booking or before departure
  • Non-refundable tickets: Saver Fare tickets do not qualify for refunds

Emirates also charges a $150 penalty if you don't show up. 

Emirates refunds credit/debit card payments within 15 working days. Payments made online are credited back to the credit/debit card used. 

How long does Emirates take to process the refund?

  • Emirates usually processes refund requests in 14 days.
  • Please cancel your booking before 24 hours. A cancellation fee will be charged if you need to cancel suddenly.
  • You will not receive a refund if you don't confirm certain flights that require it.
  • Refunds are available within two years of the date of purchase.
  • A refund will be credited back to the passenger's account using the same payment method they used to book.
  • Emirates may extend your ticket's validity for free if you cannot receive a full refund.
  • If your ticket is refundable or non-refundable, the refund amount depends on its fare conditions.

How to apply for an Emirates Airlines refund?

Emirates Airlines offers the following refund options: 

  1. Call Emirates customer service at +1 (888) 341-5975 or +1-800-777-3999
  2. From the telephone menu, select the refund option
  3. Please provide your booking reference number and last name
  4. Click the submit icon after filling out the form with the required information

You can also:

  • Submit the Emirates refund form
  • Manage your booking to cancel the ticket
  • You can fly later with your original ticket

You must submit the refund form within two years of receiving the air ticket. Your travel agent can refund your ticket if you purchased it within the last 24 months. 

Emirates will refund your credit card depending on the terms of your fare. 

How to talk to Emirates Airlines customer service?

Talk to an Emirates Airlines customer service representative by using the different methods mentioned below:

Phone: The easiest and most common way to talk to a live person on Emirates Airlines is by calling their customer support phone number. Call the Emirates Airlines customer service at +1 (888) 341-5975 or +1-800-777-3999. Follow the IVR rules described below:

  • Select the language according to your preference.
  • Then, choose a button according to your preference after listening to the IVR options.
  • Press 0 to choose your regional language. 
  • Press 2 to reserve your flight. 
  • Press 4 to cancel your flight. 
  • Press 6 to know the flight status. 
  • Press 8 to request special assistance. 
  • Press 9 to get a live person. 
  • Press # for other options. 

Live Chat: Emirates Airlines provides a chat with an icon on its contact page. Here is the simple procedure to access the airline chat option:

  • Visit Emirates Airlines' official website.
  • Navigate to the 'Contact Us' section and select the 'Chat' option.
  • Input your booking details and passenger information.
  • Convey your query in detail.
  • Dispatch the query.
  • Expect relevant solutions from the dedicated representatives.

Email Support: Emailing Emirates Airlines customer service will allow you to share query-related documents such as flight tickets, medical records, vouchers, etc. You must fill out the travel details in your email by tapping customer.affairs@emirates.com. Send that email, and within 24 hours, customer service will revert you. 

Social Media: Passengers can also contact Emirates Airlines through their social media channels. The airline has a presence on Facebook, Twitter, and Instagram. Passengers can directly message the airline's social media account with their query. Below are their social media links:

How do I talk to a person at Emirates Airlines?

There are several ways to connect with Emirates Airlines live person. Some are given below:

Communicate with Emirates Airlines via call.

Calling their customer service is the most common option. You can reach them 24/7. Get the Emirates Airlines Customer Service Phone Number by following these steps:

  • Emirates Airlines can be reached by calling +1 (888) 341-5975 or +1-800-777-3999.
  • The call menu will appear once the call is connected.
  • Choose your query from the menu, then follow the pre-recorded instructions to resolve it.
  • Wait until the IVR ends if you cannot find your query in the menu. A representative from the airline will automatically contact you.
  • Once you have a solution to your concern, cut the call.

Communicate with Emirates Airlines via chat.

Heavy traffic may delay your response. We recommend switching to another method of contacting the airline since this can be frustrating. Interact with their representative via Live Chat. Follow these steps to get a chat executive:

  • You can visit the Emirates Airlines' official website.
  • Tap on the chat option under Contact Us.
  • Various options for queries and services will appear in a dialogue box.
  • A bot will assist you with the service and query you select.
  • Ask a real person in the chat if the bot cannot assist you.


Emirates Airlines Refund Policy provides a fair and transparent refund policy to ensure passenger satisfaction. By adhering to the eligibility criteria and following the refund process, passengers can request a refund for their flight bookings conveniently and efficiently. Passengers are encouraged to contact Emirates Airlines at +1 (888) 341-5975 or +1-800-777-3999 for any questions or clarifications regarding their refund request.

Frequently Asked Questions

Q. Can I get a refund if I miss my Emirates Airlines flight?

Ans. Missed flights are usually not refunded by Emirates. You can, however, request a refund within two years of the ticket's issue date. You can extend the validity of your ticket for 24 months at no additional charge if you do not qualify for a full refund.

Q. How to check the status of my Emirates Airlines refund request?

Ans. To check the status of your Emirates Airlines Flight Ticket, call +1 (888) 341-5975 or +1-800-777-3999, and you will get connected with the Emirates Airlines customer service representative. For more information about the refund process, you should read Emirates Airlines Refund Policy.

Q. What is the cancellation fee for Emirates Airlines?

Ans. Emirates Airlines charges around $200 per passenger for cancellations. It applies to all passengers, regardless of whether they booked one-way or round-trip tickets. All modifications to existing itineraries are charged the same fee.

Q. Emirates Airlines refund timeline and processing time?

Ans. Refunds are processed promptly by Emirates Airlines, with most refunds being credited back to the original payment method within 10 business days. It may take several weeks or longer to process a refund, depending on the method of payment and the airline's policies.