Delta Airlines Refund Policy

Delta Airlines is a major US airline. Based in Atlanta, Georgia, it has a large network. Delta has 800+ aircraft and flies to 325+ destinations in 52 countries on six continents. Delta, founded in 1924, has a rich aviation history. It's now one of the biggest and most famous airlines globally. Delta is in the SkyTeam alliance for seamless travel. Delta Airlines offers two fare options: refundable and non-refundable. Refundable fares allow passengers to cancel their flights and receive a full refund without penalty. On the other hand, non-refundable fares are generally cheaper but come with certain restrictions. Read below to learn more about Delta Airlines Refund Policy.

To get more information about Delta Airlines Refund Policy, call 1 (888) 341-5975 or 1-800-221-1212. You will receive all the information about the Refund Policy without any delay. Also, you will get connected to the best representative of Delta Airlines. 

What is Delta Airlines Ticket Refund Policy?

Delta Airlines' refund policy offers the most leniency for cancelled flights within 24 hours of booking. Under its 24-hour risk-free cancellation policy, you can cancel your booking without penalty. This policy applies to any flight fare, whether refundable, non-refundable, or basic economy ticket. Upon cancelling your flight, you’ll receive an automatic full refund issued to the original payment method. After the 24-hour free cancellation window passes, a Delta refund depends on your ticket and fare type.

  • Refundable tickets: If you booked a flight with a refundable fare, you could submit a Delta refund request to the airline after officially cancelling your trip. Your ticket must also have been purchased with cash, check, or credit card. Delta will issue refunds for eligible tickets within seven business days for domestic credit/debit card purchases.
  • Non-refundable tickets: Non-refundable tickets are ineligible for a cash refund, but you can receive an eCredit on the value of the ticket minus any cancellation fees (if applicable).
  • Basic economy tickets: With most Delta basic economy tickets, your cancellation options are slim. If you cancel, you can get a partial refund. Instead, you'll receive an eCredit to use toward future Delta tickets. But that's only sometimes the most effective option. For example, if you cancel a basic economy ticket, you'll receive an eCredit for future Delta tickets, but it will expire.

Delta Airlines cancellation policy for non-refundable ticket

Delta Air Lines allows passengers to cancel their flights and receive a refund or credit for future travel. The specific terms of your cancellation will depend on the type of ticket you purchased and when you cancel your flight.  

If you purchased a non-refundable ticket, you can still cancel your flight, but you will not receive a refund for your original payment. Instead, you will receive a credit for future travel on Delta Air Lines. The credit amount depends on your ticket's fare class and when you cancel your flight.

Delta Airlines cancellation policy for refundable ticket

Delta allows flight cancellations with refunds or future travel credit. Cancellation terms vary based on ticket type and timing. If you purchased a refundable ticket, you can cancel your flight and receive a full refund on your original form of payment. You can cancel your flight until departure but may be subject to a cancellation fee. The amount of the fee depends on the fare class of your ticket.

How long does Delta take to process the refund?

The time it takes to receive a refund from Delta Airlines can vary based on several factors, including the type of ticket, the payment method used for the original purchase, and the volume of refund requests being processed at any given time. Generally, Delta Airlines aims to process refunds promptly, but the timeline can range from a few days to a few weeks. Here are some general guidelines:

  1. Non-Refundable Tickets: If you're cancelling a non-refundable ticket, you might receive an eCredit or voucher for the value of the ticket, minus any applicable cancellation fee. This e-credit can usually be used toward a future Delta booking. The e-Credit is often issued relatively quickly after the cancellation is processed.
  2. Refundable Tickets: For refundable tickets, Delta typically processes cash refunds to the original form of payment within 7 to 20 business days from the date of the refund request. However, this timeline can be impacted by various factors, such as the payment method and the processing time of banks or credit card companies.
  3. Travel Insurance: If your refund request is covered by travel insurance, the timeline for receiving a refund might depend on the terms and conditions of the insurance policy. You'll need to follow the procedures outlined by the insurance provider to initiate the refund process.
  4. Award Tickets: If you've used Delta SkyMiles or another frequent flyer program to book an award ticket, the timeline for receiving a refund of the miles used might vary based on the program's policies. Some programs process mile redeposits relatively quickly, while others could take a few weeks.
  5. Payment Method: The time it takes for the refunded amount to appear in your account can vary based on the payment method you used for the original purchase. Credit card refunds generally take a few business days to reflect in your account, while other methods might take longer.

How to talk to Delta Airlines customer service?

Talk to a Delta Airlines customer service representative by using the different methods mentioned below:

Connect By Phone: The easiest and most common way to talk to a live person is on Delta Airlines' customer service phone number. You can speak to the customer representative about existing and new bookings by calling the reservation team at 1 (888) 341-5975 or 1-800-221-1212. Once you dial this number, you can follow the IVR voice menu carefully:

  • Choose 5 from the main menu.
  • Choose 3 in IVR's second menu, and
  • Choose 6 from the third menu.

Connect By Live Chat: Delta Airlines provides a chat with our icon on its contact page. Here is the simple procedure to access the airline chat option:

  • Visit Delta Airlines' official website.
  • Navigate to the 'Contact Us' section and select the 'Chat' option.
  • Input your booking details and passenger information.
  • Convey your query in detail.
  • Dispatch the query.
  • Expect relevant solutions from the dedicated representatives.

Connect By Email Support: There is also a mailing option available with Delta Airlines. If the passenger wants to send the mail, they can draft the details along with attachments and a proper subject and send it by addressing it to Delta Airlines Customer Service will review and analyze the details that have been shared. The reply will then be framed and shared with the passenger. The airline would take longer to reply than other contact modes.

Connect By Social Media: Passengers can also contact Delta Airlines through their social media channels. The airline has a presence on Facebook, Twitter, and Instagram. Passengers can directly message the airline's social media account with their query. Below are their social media links:

How to cancel a Delta Airlines Flight ticket?

Delta Airlines offers the following cancellation options if you have booked a flight with them but want to cancel it due to some circumstances:

Cancellation via Customer Care:

  • Call Delta Airlines customer service at 1 (888) 341-5975 or 1-800-221-1212.
  • Your booking reference, passenger name, and cancellation reason should be provided to the representative.
  • Follow the representative's directions after explaining your cancellation reason.
  • Email or telephone confirmation of your cancellation request is usually sent to you.

Online Cancellation:

  • Visit Delta Airlines' official website.
  • Access Your Reservation by logging in.
  • You can cancel a booking by logging into the "Manage Bookings" tab, selecting the booking you want to cancel, and following the instructions.
  • Provide information such as the cancellation reason and your contact information when requested.
  • Submit the cancellation request after you have confirmed it. 
  • Ensure you read the terms and conditions for refund or cancellation costs.
  • Delta Airlines will notify you by email of your cancellation request status.

Cancellation at the Airport:

  • Visit the Delta Airlines ticket desk at the Airport.
  • You can speak with a representative in person.
  • Provide your Booking Details and any other information requested by the agent. 
  • Tell them why you're cancelling your ticket, and they'll help.
  • The agent will send you confirmation of your cancellation request and any applicable reimbursement details.

How do I talk to a person at Delta Airlines?

You can use many methods to talk with Delta Airlines customer service, but the most preferred is the calling option. Steps to talk with Delta Airlines customer service through a phone call are mentioned below:

1. Contact Delta Airlines Customer Service at 1 (888) 341-5975 or 1-800-221-1212. You will get the most suitable solution here. 

2. Select your preferred language from the automated voice prompts from the options below.

  • Select the language according to your preference.
  • Then, Press a button according to your preference after listening to the IVR options.
  • Press 5 from the main menu.
  • Press 3 in IVR's second menu, and
  • Press 6 from the third menu.

3. Select the appropriate menu option.

4. You must wait for a customer service representative to answer your call.


The refund policy may change based on ticket type and fare rules. Review terms and conditions or contact Delta Airlines for refund info. We provided information to get a refund easily from Delta Airlines. I hope you read this article carefully. 

Also Read: Ethiopian Airlines Flight Cancellation Policy

Frequently Asked Questions

Q. Can I get a refund if I cancel my Delta Airlines flight?

Ans. Yes, you can get a refund if you have canceled your Delta Airlines flight within 24 hours of booking it. If you have bought a non-refundable ticket, you will not get any refund for your canceled flight.

Q. Is there a deadline for requesting a refund from Delta Airlines?

Ans. Cancellation requests must be submitted by midnight of the day following the purchase of the ticket or midnight of the departure date of the first flight, whichever occurs first.

Q. Are there any fees associated with Delta Airlines refund process?

Ans. For those who book directly on or the Fly Delta app, Risk-Free Cancellation means that after you've purchased a qualifying eTicket, you have up to 24 hours to cancel it for any reason and receive a full refund with no fees.

Q. Are there any fees for canceling Ethiopian Airlines flights?

Ans. The amount Delta charges to cancel a flight depends on the fare class of your ticket. You may be charged a cancellation fee if you purchase a refundable ticket. If you purchased a non-refundable ticket, you will not receive a refund for your original payment but a credit for future travel.

Q. Can I get a full refund from Delta Airlines if my flight is canceled by the airline?

Ans. You might be able to stop the trip here by clicking on "Need to cancel?" and then "Start flight cancellation" to get your money back in the way you paid for the trip. Delta's basic economy tickets can't be returned, but you can get a full refund if the airline cancels your trip.