Ethiopian Airlines Flight Cancellation Policy

Ethiopian Airlines Flight Cancellation Policy

Ethiopian Airlines, founded in 1945, is Ethiopia's flag carrier. The airline is big and well-known in Africa. Ethiopian Airlines operates from Bole International Airport in Addis Ababa. Over 120 passenger destinations are served by the airline on five continents, both domestically and internationally. They also provide the best customer service to their passengers. You may be wondering about Ethiopian Airlines' cancellation policy if you have ever had to cancel a flight. As compared to other airlines, Ethiopian Airlines has a relatively flexible cancellation policy. Customer service is available online or by phone if you need to cancel your flight. Read below to learn more about the Ethiopian Airlines Flight Cancellation Policy.

You can call Ethiopian Airlines customer service at (800) 445-2733 or +1 (888) 341-5975, and they will let you know about the Ethiopian Airlines Flight Cancellation Policy. 

Ethiopian Airlines 24-Hour Flight Cancellation Policy

According to a United States Department of Transportation regulation, Ethiopian Airlines' 24-hour cancellation policy only applies to U.S. flights. 

By this regulation, if you purchase a non-refundable ticket directly from the airline at least 7 days before your flight's departure, you are entitled to cancel it free of charge within 24 hours of purchase. 

Flight Cancellation Fee with Ethiopian Airlines

Ethiopian Airlines will charge you a cancellation fee depending on your ticket's fare rules. Cancellation fee applies to Flight Pass holders: 

• USD 30 per passenger for domestic flights within Ethiopia
• USD 220 - 240 per passenger on North American routes
• USD 120 - 140 per passenger for other routes

Refund Policy Of Ethiopian Airlines

Refunds are subject to the applicable service fee, which is the purchase price less the service fee. Refunds can be requested as follows:

• Write a request to Ethiopian Airlines in your country. Ethiopian Airlines' U.S. address is in Alexandria, VA. 
• Email area office. 
• Contact travel agent for info. 
• Call Ethiopian Airlines.
• Request a refund online by filling out the form.

1. Credit card ticket refunds take up to 7 business days to process and may appear on your statement in 1-2 billing cycles.
2.  Cash, check, or other payment methods will be refunded within 10 business days. 
3. A refund request must include the passenger's name, address, credit card number, ticket number(s), date of travel, and departure and destination cities. 
4. All unused flight coupons and Miscellaneous Charges Orders (MCO) must be surrendered if you request a refund. 
5. Ethiopian Airlines will refund passengers after they submit a written refund request on the Refund Form. 

The following refunds will be issued:

• The currency and country in which the ticket was purchased. 
• If the ticket purchaser does not designate another individual on the ticket, the ticket goes to the person who purchased it. 

1. Suppose a passenger cannot use their ticket because of a flight delay, change/cancellation, omission of a scheduled stop, overbooking, missed connections, or refusal by the airline. In that case, the involuntary refund will be the following:

• The refund amount will equal the passenger's fare and charges if no portion of the ticket was used. 
• If a portion of the ticket has been used, the refund will equal the difference between the fare paid and the portion used. 

1. Voluntary refunds, i.e., refunds requested by passengers, will be as follows:

1. Credit card ticket refunds take up to 7 business days to process and may appear on your statement in 1-2 billing cycles.
2.  Cash, check, or other payment methods will be refunded within 10 business days. 
3. A refund request must include the passenger's name, address, credit card number, ticket number(s), date of travel, and departure and destination cities. 
4. All unused flight coupons and Miscellaneous Charges Orders (MCO) must be surrendered if you request a refund. 
5. Ethiopian Airlines will refund passengers after they submit a written refund request on the Refund Form. The following refunds will be issued: 
   • The currency and country in which the ticket was purchased. 
   • If the ticket purchaser does not designate another individual on the ticket, the ticket goes to the person who purchased it. 
6. Suppose a passenger cannot use their ticket because of a flight delay, change/cancellation, omission of a scheduled stop, overbooking, missed connections, or refusal by the airline. In that case, the involuntary refund will be the following:
   • The refund amount will equal the passenger's fare and charges if no portion of the ticket was used. 
   • If a portion of the ticket has been used, the refund will equal the difference between the fare paid and the portion used.
7. Voluntary refunds, i.e., refunds requested by passengers, will be as follows:
   • Refunds will be given for the fare and charges paid by the passenger, minus communication charges, service charges, and cancellation penalties if no part of the ticket was used. 
   • Part of the ticket has been used. Refund will be the fare paid minus the portion used, communication charges, service charges, and cancellation penalties.

The time limitation for refunds is during the ticket or exchange order validity. 

How to talk to Ethiopian Airlines customer service?

Talk to an Ethiopian Airlines customer service representative by using the different methods mentioned below:

Connect By Phone: The easiest and most common way to talk to a live person on Ethiopian Airlines is by calling their customer service phone number. Follow the steps below:

1. Call the Ethiopian Airlines customer service number (800) 445-2733 or +1 (888) 341-5975.
2. Provide the representative with your ticket or booking details.
3. Specify the changes you wish to make.
4. The representative will guide you through the process and inform you of any applicable fees or fare differences.

Connect By Live Chat: The Ethiopian airline provides a chat with our icon on its contact page. Here is the simple procedure to access the airline chat option:

• Visit Ethiopian Airlines official website.
• Navigate to the 'Contact Us' section and select the 'Chat' option.
• Input your booking details and passenger information.
• Convey your query in detail.
• Dispatch the query.
• Expect relevant solutions from the dedicated representatives.

Connect By Email Support: There is also a mailing option available with Ethiopian Airlines. If the passenger wants to send the mail, they can draft the details along with attachments and a proper subject and send it by addressing it to WASCTO@ethiopianairlines.com. Ethiopian Customer Service will review and analyze the details that have been shared. The reply will then be framed and shared with the passenger. The airline would take longer to reply than other contact modes.

Connect By Social Media: Passengers can also contact Ethiopian Airlines through their social media channels. The airline has a presence on Facebook, Twitter, and Instagram. Passengers can directly message the airline's social media account with their query. Below are their social media links:

• Ethiopian Airlines Instagram: Fly Ethiopian (@fly.ethiopian) • Instagram photos and videos
• Ethiopian Airlines Facebook: Ethiopian Airlines | Addis Ababa
• Ethiopian Airlines Twitter: fly Ethiopian

How to cancel an Ethiopian Airlines Flight ticket?

Do you want to cancel your itinerary after making a reservation with Ethiopian Airlines due to unforeseeable circumstances or sudden changes in plans? In the following section, you will find information about online and offline methods for cancelling an Ethiopian Flight and proper guidance on how to do so.

Method: 1) Cancel Ethiopian Airlines ticket online: 

• Visit Ethiopian Airlines official website 
• Click the login button and enter your details 
• Select the My Trips tab and enter the ticket reference code and last name. 
• Tap the find flight icon and select it for cancellation 
• Provide the cancellation reason within 1000 characters, which will be relevant to your purpose 
• You will receive a confirmation email within 24 hours after the cancellation request is submitted.

Method 2: Cancel Ethiopian tickets by phone: 

• For all itinerary cancellations, dial (800) 445-2733 or +1 (888) 341-5975.
• Select the appropriate language from the call prompts. 
• You can now press the option to cancel your ticket.
• A live agent will be available to assist you, and you must provide the necessary information for cancellation.

How do I talk to a person at Ethiopian Airlines?

The simplest way to contact the Ethiopian customer support team is by using the phone call option. You must dial Ethiopian's toll-free phone number, (800) 445-2733 or +1 (888) 341-5975. After that, listen to the on-call instructions and pick out the query. The agent will be available soon to give the solution to your queries. 

Phone calls are considered the fastest way to get a response from the airline's live representative, and it is also the best way of having a personal conversation.

Connect with Ethiopian Airlines via chat.

Chat assistants will answer your questions immediately if you text or consult them online. Chat is quick and easy since you can access it wherever you are. To chat with Ethiopian Airlines, follow these instructions:

• The primary step is to move to the official homepage of Ethiopian. 
• Now, you must click the "Contact and Help" option. The new page will open. 
• After that, tap on the "Live Chat" tab. 
• Select the query and give an explanation of it in the Chatbox. 
• The airline's representative will reply in the Chatbox within a few easy seconds.

Conclusion 

Ethiopian Airlines has a cancellation policy to ensure a smooth process for passengers who must cancel their flight reservations. For further assistance or clarification, passengers should call Ethiopian Airlines customer service. I hope you find this article helpful.

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