Hawaiian Airlines Infant Policy

Hawaiian Airlines is Hawaii's largest airline. The airline was founded in 1929 and has become a well-known carrier in the Pacific region. Passengers can choose from a wide range of services offered by the airline, which operates a fleet of modern aircraft. A key feature of Hawaiian Airlines is its extensive network of destinations. A number of cities in the United States are served by the airline, including Los Angeles, San Francisco, Seattle, and New York. Infants under the age of 2 travel free on Hawaiian Airlines as lap infants. If the parent wishes to have a separate seat for the infant, an adult must accompany the children. A child's ticket must be purchased. Diaper changing tables and infant life vests are available on Hawaiian Airlines. Read below to learn more about Hawaiian Airlines Infant Policy. 

You can get more information related to Hawaiian Airlines Infant Policy at +1 (888) 341-5975 or 1-800-367-5320. You will get connected to the Hawaiian Airlines customer service representative. They will let you know every detail about Infants.

How to Add an Infant on Hawaiian Airlines?

You can add an Infant by following the steps mentioned below:

Step 1: Navigate to the Hawaiian Airlines website

Step 2: Log In or Create an Account on Hawaiian Airlines

Step 3: Search for flights

Step 4: Make your flight selection

Step 5: Indicate Traveling with an Infant

Step 6: Choose Seat Preferences: Choose whether you plan to have your infant on your lap or in a purchased seat:

  • Lap Infant: Select your preferred seat if you intend to hold your infant on your lap. During takeoff, landing, and turbulence, Hawaiian Airlines will provide infant seatbelt extensions.
  • Purchased Seat for Infant: During the booking process, you can purchase an infant seat (recommended for added comfort and safety). It may also be necessary to specify whether you will be using an FAA-approved car seat on the flight.

Step 7: Complete the Booking: Complete your booking by providing all necessary passenger information, contact information, and payment information. Review your booking and cancellation carefully to ensure all information is accurate.

Step 8: Confirm and Pay: Once you have reviewed your booking details and confirmed everything is correct, you can proceed to the payment section. Complete the payment process to secure your reservation.

Step 9: Receive Confirmation: Hawaiian Airlines should send you a confirmation email once your booking is confirmed and payment is processed. Your booking details, your e-ticket, and information regarding your infant's reservation will be included in this email.

Benefits of Hawaiian Airlines Infant Policy

The Hawaiian Airlines Infant Policy offers several benefits to passengers travelling with infants under two years of age. Designed to make travel more convenient and comfortable for both parents and infants, these benefits enhance the travel experience. The following are some of the key benefits:

Flexible ticketing options: Hawaiian Airlines offers two infant ticketing options. Parents can either carry their infant on their lap without purchasing a separate seat (lap infant) or purchase a seat for the infant at a reduced price.

Reduced fare: For parents travelling with young children, Hawaiian Airlines offers reduced fares if they purchase a seat for their infant.

Safety measures: The policy emphasizes safety by providing infant seatbelt extensions for Hawaiian Airlines lap infants during critical phases of the flight. These phases include takeoff, landing, and turbulence.

Convenient seating: By purchasing a seat for their infant, parents can ensure that their child has a dedicated space, providing comfort for both parties. This also allows the child to remain secured in their car seat, which is especially helpful during extended flights.

Baggage allowances: The carry-on baggage allowance of Hawaiian Airlines allows parents travelling with infants to bring essential items such as a diaper bag and collapsible stroller.

In-flight amenities: In order to make the journey more comfortable for parents and infants, the airline changes restroom tables, warms bottles, and prepares formula.

Booking flexibility: During the booking process, parents can indicate whether they are travelling with an infant, which allows them to select their preferred seating arrangement.

How to Reserve a seat for my infant

To add an infant to your Hawaiian Airlines reservation, follow these steps:

  • Call Hawaiian Airlines reservations at +1 (888) 341-5975 or 1-800-367-5320.
  • Add the infant during web check-in

Infants under 2 years old do not need their seats. Hawaiian Airlines must be informed that you will be travelling with an infant on your lap. Lap children can only be held by at least 18 passengers. If you travel with two infants, only one may sit on your lap. You must purchase a second seat. When seated on their parent's lap, infants under 2 often fly free. Taxes and 10% of the adult fare are usually charged to children under 2 years old. 

Hawaiian Airlines charges fees for Infants

Below are some of the fares Hawaiian Airlines charges for Infants:

  • Infants under 2 travel free on Hawaiian Airlines domestic routes. Taxes and fees may apply. 
  • Infants under 2 years of age will be charged 10% of the adult base fare, plus taxes and fees. 
  • Check-in is also free for standard collapsible strollers and cart seats on Hawaiian Airlines. During check-in or at the gate, you can check these items. 
  • Reservations for infants and children can be made through the Hawaiian Airlines Reservations department at +1 (888) 341-5975 or 1-800-367-5320

Travelling with an infant on a Domestic flight

 Hawaiian Airlines welcomes infants on flights. In order to ensure a smooth and comfortable journey for you and your child, certain guidelines and requirements must be followed.

Hawaiian Airlines offers two seating options for infants travelling with them. During the flight, you can either hold your infant on your lap or purchase a separate seat for your child using the child fare. When you hold your infant on your lap, they will be considered a lap child and will not be entitled to their seat. For infants under the age of two, the Federal Aviation Administration (FAA) recommends using an approved child restraint system, such as an FAA-approved car seat.

Travelling with an infant on an international flight

  • With the right preparation and knowledge, travelling with an infant on an international flight can be a smooth and enjoyable experience.
  • Ensure you understand the airline's policies and requirements before taking an international flight with an infant. In most cases, airlines have specific guidelines regarding the infant's age, the necessary documentation, and any additional fees.
  • When travelling with an infant, safety and comfort are key considerations. Depending on your child's age and size, make sure you have the right car seat or bassinet. Hawaiian Airlines provides these facilities. To make the necessary arrangements, please get in touch with Hawaiian Airlines at +1 (888) 341-5975 or 1-800-367-5320.

How to talk to Hawaiian Airlines customer service?

Talk to a Hawaiian Airlines customer service representative by using the different methods mentioned below:

Connect By Phone:

The easiest and most common way to talk to a live person on Hawaiian Airlines is by calling their customer service phone number. Follow the steps below:

  • Call the Hawaiian Airlines customer service number at +1 (888) 341-5975 or 1-800-367-5320.
  • You'll be connected to an automated speech system.
  • Press 1 to make a reservation.
  • Press 3 for modification or to get a refund.
  • Press 5 to connect with a Hawaiian Airlines representative.

Connect By Live Chat:

The Hawaiian airline provides a chat with our icon on its contact page. Here is the simple procedure to access the airline chat option:

  • Visit Hawaiian Airlines' main page.
  • Navigate through the entire page to find the Help link either at the far end of the page or under the Customer Service tab. You can also find it as an icon at the top of the page.
  • The Chat with Us tab will appear on the updated screen as a dialogue box. 
  • You can tap on it to talk with the virtual assistant, who will support you.

Connect By Social Media:

Passengers can also contact Hawaiian Airlines through their social media channels. The airline has a presence on Facebook, Twitter, and Instagram. Passengers can directly message the airline's social media account with their query. Below are their social media links:

Connect By Email:

Emailing Emirates Airlines customer service will allow you to share query-related documents such as flight tickets, medical records, vouchers, etc. You must fill out the travel details in your email by tapping John.Smith@hawaiianair.com. Send that email, and within 24 hours, customer service will revert you.

Document Required for travel with infants in Hawaiian Airlines

Hawaiian does not require passports for children travelling within the country. An adult with a valid government-issued photo ID must accompany them. Also, the adult must provide proof of their relationship to the child, such as a birth certificate or adoption papers.

Documents needed for a child to fly to Hawaii:

  • A valid government-issued photo ID for the accompanying adult is required
  • Evidence of the adult's relationship with the child (birth certificate, adoption papers, etc.).
  • Birth certificate of the child
  • Student ID card for the child
  • Passport of the child (although not required for domestic flights, it can be useful in case of delays or cancellations)

How do I talk to a person at Hawaiian Airlines?

Use the methods mentioned below to connect with a live human of Hawaiian Airlines.

Connect with Hawaiian Airlines via call.

You can swiftly contact the airline to get help for the issues. To call them, dial Hawaiian Airlines Customer Service Number, +1 (888) 341-5975 or 1-800-367-5320, and get help after connecting through the IVR instructions. 

  • Dial +1 (888) 341-5975 or 1-800-367-5320 the number and choose a language. 
  • Press 1 for flight status 
  • Press 2 to manage your booking 
  • Press 3 for baggage information 
  • Press 4 to contact a Hawaiian Airlines customer service representative.  
  • Press # to disconnect from the call  

Rather than calling the airline, you can also get through the customer service of Hawaiian Airlines through other contact modes. You can contact Hawaiian via live chat, email, or social media. You can even drop the issue on the contact form so that the same can be availed of help.

Connect with Hawaiian Airlines via chat.

Chat assistants will answer your questions in your chat panel immediately if you text them or consult them online. As you can access the chat from your preferred location, it is quick and easy to use. Follow the instructions below to connect with Hawaiian Airlines via chat:

  • You can visit the Hawaiian Airlines website.
  • Tap on the chat option under Contact Us.
  • Various options for queries and services will appear in a dialogue box.
  • A bot will assist you with the service and query you select.
  • Ask a real person in the chat if the bot cannot assist you.


Hawaiian Airlines is committed to providing a safe and comfortable journey for both children and adults travelling with infants. In accordance with Hawaiian Airlines' infant policy, parents or guardians can enjoy a stress-free trip with their children. I hope you find this article useful.


Frequently Asked Questions

Q. Can I bring a stroller for my infant?

Ans. Hawaiian Airlines allows you to check in a stroller for your child for free. Standard collapsible strollers can be checked- in at the gate or the check-in counter.

Q. Is there a limit to the number of infants allowed on a flight?

Ans. There is a limit of one lap child per adult on Hawaiian Airlines. For each additional infant under 2 years of age, an adult must purchase a seat.

Q. Can I bring baby food from home?

Ans. Hawaiian Airlines allows you to bring baby food on board. Baby food can be carried in the carry-on baggage of parents traveling with an infant. Checked bags should be packed with large containers of non-solid foods. Containers must be smaller than 3.4 ounces(100 mL).

Q. What if my infant becomes fussy during the flight?

Ans. Stay calm if your infant becomes fussy during the flight, and address their needs considerately. If appropriate, soothe your infant with pacifiers, bottles, or breastfeeding.