Hawaiian Airlines baggage policy

Hawaiian Airlines, based in Honolulu, embodies the spirit of the Pacific and stands as the flagship carrier of the Hawaiian Islands. Operating a modern fleet primarily of Airbus aircraft, the airline ensures a comfortable and safe travel experience for passengers. If you are planning your travel with Hawaiian Airlines, then make sure before you pack your bags you read the airline's baggage policy. Please read the following information to learn more.

  1. One carry-on bag and one personal item are allowed for free. The carry-on size limit is 45 linear inches, and the weight limit is 25 lbs.
  2. Checked bags can be up to 62 linear inches and 50 lbs. Oversize and overweight bags incur fees.
  3. Additional bags beyond the free allowance are $100 for the third, fourth, and fifth bags.
  4. Overweight Fees: 51–100 lbs is $100 per bag; over 100 lbs is $200 per bag.
  5. Oversize Fees: 63–80 linear inches is $100 per bag, and 81–115 inches is $200 per bag.
  6. Traveling internationally: free checked bags on inter-island flights only. International flights follow standard baggage allowances.
  7. Military personnel get three free checked bags up to 70 lbs. when traveling on orders.
  8. HawaiianMiles members and credit cardholders get expanded baggage allowances.
  9. The free checked baggage allowance depends on the fare type purchased.
  10. Basic Economy: The first bag is $30; the second is $40.
  11. Main Cabin: The first bag is free; the second is $40.
  12. Extra Comfort/First Class: Two bags free.

Hawaiian Airlines Carry-On Baggage Allowance

Hawaiian Airlines allows passengers to bring one carry-on bag and one personal item on board their flights. The carry-on bag must fit in the overhead bin or under the seat in front of you and must not exceed dimensions of 22 inches tall x 14 inches wide x 9 inches deep. Personal items, such as a purse, briefcase, or laptop bag, can be carried onboard and must fit under the seat in front of you. The combined weight of both bags cannot exceed 35 pounds. Additionally, passengers are allowed to bring one additional bag, such as a roller bag or duffel bag, as checked baggage, subject to size and weight restrictions. It's important to check the airline's baggage policies and fees before your flight to ensure compliance and avoid any additional charges.

Hawaiian Airlines Checked Baggage Policy

Hawaiian Airlines' checked baggage policy is as follows:

  1. Passengers traveling within the State of Hawaii are allowed to check one piece of baggage weighing up to 50 pounds and measuring up to 62 linear inches in total dimensions (length + width + height) at no additional charge. 
  2. Passengers traveling between Hawaii and the U.S. Mainland, as well as international destinations, are allowed to check two pieces of baggage with the same weight and size restrictions.
  3. Passengers traveling within the State of Hawaii may check an additional piece of baggage weighing up to 70 pounds for a fee of USD 100 per one-way trip. 
  4. Passengers may also purchase excess baggage allowances in advance through Hawaiian Airlines' website or by contacting customer service. 
  5. Certain items are prohibited from being checked as baggage, including but not limited to flammable liquids, gasses, and solids; corrosive substances; oxidizers; poisons; infectious substances; radioactive materials; magnetized materials; and live animals. 
  6. Passengers traveling with fragile items, such as glassware or electronics, should pack these items in protective packaging and declare them at the time of check-in to ensure proper handling and documentation.

Note: Passengers should review Hawaiian Airlines' website or contact customer service for the most up-to-date information on checked baggage policies and fees, as these may be subject to change without notice.

Hawaiian Airlines Sports Equipment Policy

Below are the key details about Hawaiian Airlines' sports equipment policy:

  1. Sports equipment like golf clubs, surfboards, bicycles, etc., are generally allowed as checked baggage on Hawaiian Airlines flights. There are size and weight restrictions.
  2. Golf bags are allowed up to 50 lbs and 62 linear inches. The oversize fee is $100 per bag.
  3. Surfboards are charged $100 each way, regardless of destination. They cannot exceed 115 linear inches.
  4. Bicycles are charged $100 each way for domestic mainland flights and $175 for international flights. The weight limit is 100 lbs, and the size limit is 115 linear inches.
  5. Fishing equipment, scuba gear, kiteboards, paddleboards, etc., are also allowed with oversize fees of around $100-$200 each way, depending on destination.
  6. All sports equipment must be packed properly in a suitable container. Hawaiian Airlines is not liable for any damages.
  7. Excess valuation coverage can be purchased for expensive equipment.

Note: Passengers should check Hawaiian Airlines' website for complete and updated information on size limits, fees and restrictions for any sports equipment being checked on a flight.

How to Pay Baggage Fee on Hawaiian Airlines

Hawaiian Airlines offers several options for paying baggage fees, which can vary depending on the type of fare you've purchased and the size and weight of your bags. If you're booking your flight through the Hawaiian Airlines website or at a Hawaiian Airlines airport ticket counter, you can pay the baggage fee at the time of booking or check-in. Alternatively, you can also pay the fee at the gate if you're checking bags at the airport. To pay the baggage fee online or at a ticket counter, you'll need to provide your flight details and baggage information. You can also use the airline's mobile app to pay for bags on your mobile device. If you're booking through a travel agency or third-party website, you may need to pay the baggage fee directly to them. However, be sure to check with the agency or website for their baggage fee policies and payment procedures.

How do I get a hold of someone on Hawaiian Airlines?

If you're trying to reach Hawaiian Airlines for assistance or information, there are several ways to get in touch with them. You can call their customer service at +1 (888) 341-5975 or 1-800-367-5320. Alternatively, you can reach out to them through their website by filling out their contact form or by using their live chat feature. If you're traveling and need immediate assistance, you can also visit one of their airport locations or ask your flight attendant for help. You can also send an email to the airline's customer staff, or you can send them a message via their social media handles. Hawaiian Airlines is committed to providing excellent customer service, so don't hesitate to reach out if you have any questions or concerns.

Oversized/Large Musical Instruments and Equipment

As an avid musician, you may have concerns about traveling with your oversized or large musical instruments and equipment on Hawaiian Airlines. Fortunately, Hawaiian Airlines has policies in place to accommodate these items.

  1. Hawaiian Airlines allows passengers to check oversized musical instruments and equipment as long as they meet certain size and weight restrictions. The maximum weight for any single item is 100 pounds, and the maximum size is 120 inches in total dimensions (length + width + height). 
  2. Hawaiian Airlines charges a fee for checking oversized musical instruments and equipment based on the weight and size of the item. The fee for items weighing up to 50 pounds is USD 150 per one-way trip, while the fee for items weighing between 51-100 pounds is USD 300 per one-way trip.
  3. Hawaiian Airlines recommends that passengers pack their oversized musical instruments and equipment in protective cases or bags to prevent damage during transit.
  4. Passengers should also label their cases or bags with clear identification and contact information in case they become separated from their luggage.

Note: Hawaiian Airlines offers special handling services for oversized musical instruments and equipment, including priority boarding, gate check services, and assistance with loading and unloading the item from the aircraft. Passengers should contact Hawaiian Airlines' customer service to arrange for any necessary special handling services.

Hawaiian Airlines Liability for Lost and Damaged Bags

Hawaiian Airlines, like all airlines, is liable for lost and damaged baggage in accordance with the Montreal Convention, which is an international treaty governing air travel. Under this convention, Hawaiian Airlines' liability for lost or damaged baggage is limited to a maximum amount of 1,131 Special Drawing Rights (SDRs) per passenger. As of 2022, 1 SDR is equivalent to approximately USD 1.56. Therefore, the maximum liability for lost or damaged baggage under the Montreal Convention is currently around USD 1,750 per passenger.

It's important to note that this liability limit applies only to international flights operated by Hawaiian Airlines; for domestic flights within the United States, Hawaiian Airlines' liability for lost or damaged baggage is governed by the Warsaw Convention, which has lower liability limits than the Montreal Convention. Passengers are encouraged to declare high-value items, such as jewelry or electronics, at the time of check-in to ensure proper handling and documentation. Hawaiian Airlines also recommends packing valuables in carry-on baggage whenever possible to avoid potential loss or damage during transit.

In the event that baggage is lost or damaged during travel with Hawaiian Airlines, passengers should report the incident to Hawaiian Airlines at their final destination. Passengers may be required to provide proof of value for any lost or damaged items in order to receive compensation up to the maximum liability limit.

How to talk to Hawaiian Airlines customer service?

To contact Hawaiian Airlines customer support if you need assistance, you can contact them via different methods. Please refer to the below-mentioned content for more information:

Via customer support:

  1. Dial +1 (888) 341-5975 or 1-800-367-5320 to get connected with Hawaiian Airlines Customer Service.
  2. Follow the IVR instructions carefully.
  3. To find out more about the status of your flight, press 1.
  4. To change any already-purchased tickets, press 2.
  5. If you have any questions about your luggage, press 3.
  6. To speak with an airline representative, press 4.
  7. To return to the main menu, press *.

Via airport:

  1. Visit the airport at least 4 to 5 hours before your scheduled flight.
  2. Visit the Hawaiian airline's ticket counter and ask for help.
  3. They will assign an agent to you.
  4. Tell them all the issues that you have, and they will do their best to assist you.

Via email address:

You can reach Hawaiian Airlines' customer support via their email address. You can send them an email at support@hawaiianairlines.com regarding any issues that you are facing. Please be patient as you wait for them to reply, as it might take 7 to 8 days for them to review and respond to your complaint. They will do their best to assist you.

Via social media:

You can reach Hawaiian Airlines' customer support via their social media accounts. You can send them your messages on their X, Instagram, and Facebook handles. They will do their best to assist you and will provide the solutions accordingly. Please refer to the links mentioned below to reach the airline's social media accounts.

X: https://twitter.com/HawaiianAir 

Facebook: https://www.facebook.com/HawaiianAirlines/ 

Instagram: https://www.instagram.com/hawaiianairlines/?hl=en 

Via live chat:

  1. Visit the official page of the airline.
  2. Scroll down the page and go to the Contact Us option.
  3. You will see two options on the screen. Click on the live chat option.
  4. Login with your valid details.
  5. An agent will be assigned to you, and you can tell them all the issues that you have.
  6. They will do their best to assist you.


Check Hawaiian Airlines' official website for all of their terms and conditions before you book your flight with them. If you have any difficulties with the airline, don't hesitate to contact Hawaiian Airlines customer support. They will do their best to assist you and provide you with the best solutions available.

Also Read:- Hawaiian Airlines seat assignment policy?

Thank you

Happy flying

Frequently Asked Questions

Q. How do I add the checked bag to my booking?

Ans. To add a checked bag to your booking, please Log in to your account, navigate to the booking details page, and click on the "Add Bag" button. Select the type of bag you wish to add and proceed to checkout.

Q. How much baggage is allowed on Hawaiian Airlines?

Ans. Hawaiian Airlines allows each passenger to bring a maximum of two bags, with a combined weight limit of 50 pounds (23 kilograms) for all checked bags. Additionally, there may be additional restrictions or fees for oversized or overweight bags.

Q. How many bags are free on Hawaiian Airlines?

Ans. Hawaiian Airlines offers two checked bags free for all passengers, with a maximum weight limit of 50 pounds each.

Q. How to get free bags on Hawaiian Airlines?

Ans. To obtain complimentary bags on Hawaiian Airlines, passengers can check up to two bags for free on flights within Hawaii, North America, and select Pacific Island destinations. For international flights, a fee may apply. It's best to check the airline's baggage policy and fare rules for specific details.